Learn about internal communication today
On-demand online courses from All Things IC.
Be taught by experienced internal communicators
Immediately apply what you learn.
Are you a professional communicator in need of a knowledge or confidence boost? Perhaps you’re curious about comms theory and trends, but struggle to find the time to learn. Masterclass attendees say our courses leave them feeling inspired, full of ideas and ready to turn plans into action. We'll help you build on what you already know and explain fresh ideas. We've translated years of experience into these Online Masterclasses and will be with you every step of the way, Rachel Miller and the All Things IC team.
How to sign up to a Masterclass
You can sign up and begin learning today.
All the content is pre-recorded via video, so you can fit the Masterclass around your schedule.
If you have any queries, email us: [email protected].
Your instructor
Rachel Miller
Chart.PR, FCIPR, FIIC, PG (Dip).
Rachel Miller is the Founder and Principal Consultant at All Things IC. She established the company in 2013 and alongside her team, advises professional communicators via personalised training, consultancy and 1-2-1 support.
Her best-selling first book, Internal Communication Strategy: design, develop and transform your organizational communication was published by Kogan Page in 2024.
In 2026, her second book will be published. Pre-order Successful Change Communication today via your favourite book shop.
Rachel is a Chartered PR professional and Fellow of both the Institute of Internal Communication and Chartered Institute of Public Relations. She is also a member of the Company of Communicators and International Association of Business Communicators.
Rachel is a regular keynote speaker, whose thoughts have been featured in a number of best-selling PR books. In 2020, she was awarded the Chartered Institute of Public Relations' President's Medal for Distinguished Services to PR.
All Things IC has been invited to create bespoke training sessions for companies including ARM, BBC, British Business Bank, British Red Cross, Coca-Cola, Companies House, Entain, Harrods, HSE, NHS, NATO, TfL, The Guardian, Reach, Renewi, Vodafone and Which?
You'll be guided every step of the way through our Online Masterclasses.
Rachel is the host of the Candid Comms podcast. Tune in for practical and inspirational ideas to help you thrive in internal communication.
Choose your Masterclass
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Measurement and How to write an IC strategy
BundleDiscover how to write an IC strategy and how to measure your internal communication. There are 165 lessons in these courses and you'll have instant access.
£1,350
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Measurement and How to be a strategic internal communicator
BundleIf you want to know how to work as a strategic internal communicator and how to measure your work, this bundle will help you. Both courses are taught by Rachel Miller and will teach you about being a trusted adviser and proving what's working.
£1,350
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How to measure internal communication
CourseIf you want to know how to measure your internal communication, this is the course for you. It will help you know what to measure, how to do it and why it matters. There are 68 lessons with videos, surveys, workbooks, text lessons and quizzes.
£799
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How to review and plan internal communication
CourseThis course will help you review and plan your internal communication. You'll look back and plan forward. The course has been designed to be completed at any point in your year. There are 51 lessons full of workbooks, videos, surveys and quizzes.
£499
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How to write an internal communication strategy
CourseDo you need to write an internal communication strategy? This course has 99 lessons and uses Rachel's The MILLER Framework, a trademarked way to help you create your own internal communication strategy. It will guide you through each stage.
£799
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How to write an internal communication strategy VIP
CourseDo you need to write an internal communication strategy? This course has 101 lessons and uses Rachel's The MILLER Framework to help you create your own internal communication strategy. You'll submit two assignments in this VIP option.
£999
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How to be a strategic internal communicator
CourseWant to make more of an impact in your organisation? Ready to take your Internal Communication career to the next level? This course gives you the tools and techniques to work strategically. It busts the jargon and sets you up for success.
£799
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How to be a strategic internal communicator VIP
CourseWant to make more of an impact in your organisation? Do you feel ready to take your Internal Communication career to the next level? This course gives you the tools and techniques to work confidently and strategically. You'll submit two assignments.
£999
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The internal communicator's guide to hybrid working
CourseAre you responsible for communicating hybrid working in your company? This Online Masterclass will guide you through the opportunities and challenges hybrid/flexible working presents. It has 62 lessons and focuses on channels, leaders and culture.
£799
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Introduction to internal communication channels
CourseThis Introduction to internal communication channels Online Masterclass will help you learn more about channels, know how to talk about them and discover how to make the right decisions. It's an Introductory level Masterclass with 33 lessons.
£299
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Introduction to internal communication channels - VIP Masterclass
CourseThis Introduction to internal communication channels VIP Online Masterclass will help you learn more about channels, know how to talk about them and discover how to make the right decisions. It's an Introductory level Masterclass with 33 lessons.
£499
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How to be an internal communicator
CourseWhat is internal communication? How can you be an internal communicator? This In-depth Masterclass is for you if you are looking to increase your skills, knowledge and confidence.
£799
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How to be an internal communicator - VIP Masterclass
CourseHow to be an internal communicator is an In-depth Masterclass to guide you through everything you need to know. It's ideal if you'd like to increase your knowledge or refresh your skills. This VIP option means you submit assignments to Rachel.
£999
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How to be a Comms Consultant - Exploration
CourseExplore the idea of being a Comms Consultant with Rachel Miller of All Things IC. This In-depth Masterclass will guide you through everything you need to know to help you make the right decision for your career.
£799
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How to be a Comms Consultant - Exploration - VIP Masterclass
CourseExplore the idea of being a Comms Consultant with Rachel Miller of All Things IC. This In-depth Masterclass will help you make the right decisions for your career. This VIP version means you can work closely with Rachel and submit assignments.
£999
Your investment
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The price is stated on each Masterclass and is inclusive of tax.
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Payments are processed securely via Stripe.
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If you prefer to pay via invoice or have any queries, please send an email to: [email protected].
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Your investment is for one person only. Please contact us for team licenses.
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Most courses have 12 months' access. If it's shorter, it will state.
Bundles
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All Courses
Three courses for strategic IC pros
BundleDo you want to increase your knowledge of strategic internal communication? This package includes How to be a strategic internal communicator, An internal communicator's guide to hybrid working and Introduction to internal communication channels.
Purchase£1,499
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All Courses
Three courses for new IC professionals
BundleInvest in your professional development via this bundle of All Things IC Online Masterclasses. It contains How to be an internal communicator, How to create a 90 day plan and Introduction to internal communication channels.
£1,350
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All Courses
Measurement and How to be a strategic internal communicator
BundleIf you want to know how to work as a strategic internal communicator and how to measure your work, this bundle will help you. Both courses are taught by Rachel Miller and will teach you about being a trusted adviser and proving what's working.
£1,350
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All Courses
Three courses for internal communicators
BundleThis bundle will set you up for success. You'll learn what an internal communicator does through the IC and channels courses, then discover how to deepen your knowledge via the strategic internal communicator course
£1,499
What is an Online Masterclass?
An Online Masterclass is an interactive way of learning. It's not a webinar, but a series of lessons to help you learn about a particular topic.
All Things IC's Masterclasses contain videos, workbooks, quizzes and surveys to help you consolidate your learning as you work through the content. All videos are subtitled to help you learn if you're hearing impaired.
See the video below to discover what the All Things IC Online Masterclasses look like.
The Masterclasses are for you if:
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You need to access advice at a time which suits you.
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You need to get up-to-speed quickly.
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You'd like to work through the training at your own pace.
Rachel is a Chartered PR Practitioner and a Fellow of both the Chartered Institute of Public Relations and Institute of Internal Communication. She's a member of the International Association of Business Communicators (IABC) and Company of Communicators.
What's it like to learn with All Things IC?
Rebecca English-Williams
I'm delighted to say I have completed the 'How to be an Internal Communicator' course.
I've been working in external Marketing for many years and have always had elements of #internalcommunications in my roles, an area I love and want to learn more about.
The course has been a brilliant way of confirming that what I'm already doing is indeed correct and has given me some great insight into the role of a full time Internal Communications Specialist, there's so much more to it than people may think! It also includes some brilliant advice and tools.
I now have a much greater understanding of what Internal Communication is all about and more confidence in my abilities as an IC professional.
I can't wait to do the next course now! Thank you Rachel.
What's it like to learn with All Things IC?
Adam Driver, Authentic Comms Strategic Consultancy.
Last year, I took Rachel’s How to be a Comms Consultant - Exploration course. It set me up for launching my own business and gave me the confidence I needed to bring Authentic Comms Strategic Consultancy to life.
I 100% recommend this if you’re considering being a communications freelancer/consultant.
Thank you Rachel Miller - properly inspiring, especially with the blog writing and values side.
FAQ
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How long can I access the course for?
Masterclasses are available for 12 months from the date of purchase. You can log in and out of the course as many times as you need. It will remember your progress.
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What do the levels mean?
Some of the Masterclasses have levels stated on them. Introductory: learn the essentials through this short Masterclass. (Approximately 20 lessons). Intermediate: get a good understanding of the topic. (Approximately 50 lessons). In-depth: this comprehensive Masterclass will teach you all you need to know. (Approximately 80 lessons). There is only one level available per Masterclass topic.
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Who can access the Masterclass?
Please note these Masterclasses are designed for individual learning and are not to be used by teams or groups. Your investment is for one person only as it hasn't been priced to be shared, recreated, or sold on. Please note all of All Things IC's work is protected by Copyright. This means you can’t reproduce or share any part of this Online Masterclass. If you have multiple team members, please contact us ([email protected]) to discuss your options.
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How can I get additional help?
Some Masterclasses have VIP versions available. This means you have the opportunity to work closely with an All Things IC Consultant by submitting assignments during your Masterclass. They will review your work and give you personalised feedback. Power Hour calls are also available.
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What is my investment?
Each Masterclass has the price stated on it, which includes tax and are subject to availability. We reserve the right to change or remove a Masterclass or digital content on the site at any time without notice or liability to you. There are certain countries we are unable to take payment from e.g. Saudi Arabia, Russia and Switzerland. Please contact us with any queries.
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What if I find the course isn't what I thought?
It is your responsibility to thoroughly read the course curriculum, course description and view the video before purchasing. You can email [email protected] with any queries before you purchase a course. Please see full terms and conditions via our website. These are also linked to in every purchase.
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Do I have any proof of completion?
Yes you can earn a badge if you successfully complete The Big Quiz in your Masterclass. Full instructions can be found within the Masterclass.
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What does VIP mean?
The VIP option means you submit an assignment to an All Things IC Consultant (the course description will state the tutor) for personalised feedback. You'll submit one assignment in an Introductory Masterclass. You'll submit two assignments in Intermediate or In-depth level Masterclasses.
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How long are the Masterclasses?
The course length varies. On average you could complete the whole course over one or two days.
What it's like to work with All Things IC
“I’ve spent the past year working my way through Rachel Miller’s How to Be a Strategic Internal Communicator VIP Masterclass. Being able to take the modules at my own pace and on my own schedule gave me the gift of time to work through the content and really think about (and sometimes rethink!) my answers to the exercises. The workbooks are a resource I’ll carry with me for a long time, and having Rachel give feedback on some of my work was particularly helpful. This course has reinforced my strategic approach to internal comms and given me a confidence boost in how well I know, do and think about my craft. Thank you, Rachel!”
Amanda Swennes, Internal Communication Director
“The 'How to be a Comms Consultant - Exploration' Online Masterclass from All Things IC couldn't have come at a better time for me personally. This highly accessible, engaging and interactive course navigated me through the daunting waters of setting sail solo, covering off every important aspect with reassuring authority. Rachel's friendly presenting style perfectly complements the challenging and thought-provoking subject matter. Highly recommended for anyone considering taking the next step forward in their communications career."”
Ben Veal, Second Mountain Communications
“Rachel coached me when I moved from working in an agency on external comms to working in-house on internal comms. It was quite the leap, and my sessions with Rachel gave me the confidence I needed to get up and running quickly and also spot where I could make a difference in my new role. What Rachel doesn't know about internal comms isn't worth knowing, and I'm now working with her to coach my team. She's also an absolute joy to work with - 100% professional but also warm, engaging and fun! ”
Adele McIntosh, Senior Director, Internal Comms and Community & Inclusion, ARM
“I really enjoyed working with Rachel, who delivered a bespoke masterclass to our Internal Communications team. From the outset she was professional, enthusiastic and knowledgeable, and continued in that vein throughout the project. ”
Jo Loerns, Internal Communications Business Parnter, Aon
“Huge thanks to Rachel Miller for putting the review/plan All Things IC Online Masterclass together, I found it really helpful - now the hard work begins! #internalcommunications #employeeengagement”
Sarah Cheetham, Internal Communications & Engagement Business Partner at GFT Group.
“I just completed your Hybrid Comms Online Masterclass and I wanted to say a huge THANK YOU to you. Thank you for your insights, encouragement and brilliant content. As a solo IC professional in my organisation, I always feel like you’re the ‘unofficial’ other member of the IC team here! I know when I need guidance or a sense check, that I will find it on your blog, Candid Comms podcast or one of your Masterclasses. We are moving from a pre-pandemic fully office based 9-5 set up to fully flexible, blended, hybrid working (not settled on our term yet but we are busy defining what it means to us). ”
Michelle Saunders, Corporate Communications Manager, The Exeter
“Rachel has been a marvellous mentor over the past year with fabulous and timely insights to my communications work. I was also very lucky to attend her masterclass in November. Her professionalism and support of my ideas and development has greatly added value to my CPD.”
Penny Jackson, Deputy Director of Communication
“I signed up to Rachel's online masterclass because I wanted to get a solid, foundational understanding of Internal Comms and the role of an IC professional. I was not disappointed! The course was very well presented, easy to follow and absolutely packed with knowledge. I loved how Rachel challenged me to take time to reflect as I made my way through the course, and included plenty of additional information if I wanted to dig deeper into a particular topic. This was my first experience of an on-demand online course and Rachel has set the bar. I would highly recommend this course for anyone looking to develop their knowledge of Internal Communications. ”
Niamh Brady
“The days between Christmas and New Year have been the ideal time for me to look back at what we achieved in 2020 and update our Comms plans for the year ahead. Thanks to Rachel Miller from All Things IC for her great online course.”
Gareth Jenkins, Communications Manager at Marks and Spencer
“Just completed my Internal Communication Masterclass from All Things IC with Rachel Miller and absolutely loved it 🎉. My head, notepad and workbooks are full of exciting things to think through and I can't wait to jump into the next course!”
Courtney Sallis, Executive Assistant, TransferWise