Learn with Rachel Miller.

Immediately apply what you learn.

What is internal communication? How can you be an internal communicator? Whether you want to work in internal communication, are new to this field and want to use it for onboarding, or wish to refresh your skills, this is the Masterclass for you. There are 90 lessons in this course and it's packed with workbooks, videos, surveys and quizzes. I've translated my years of experience into this Masterclass and will be with you every step of the way.

By the end of your Masterclass you'll have...

  • Boosted your knowledge

    You'll learn with an experienced internal communication professional.

  • Improved your skills

    Bespoke workbooks and videos will help you track your development and improve your skills.

  • New ideas

    This Masterclass will spark fresh ideas to help you make informed decisions.

Your investment

  • The price is stated on each Masterclass and is inclusive of tax.

  • Payments are processed securely via Stripe.

  • If you prefer to pay via invoice, please send an email to: [email protected].

  • Your investment is for one person only and you'll have 12 months to complete the Masterclass.

What it's like to do this course

David Evans, Utility Warehouse

"My company arranged for me to complete Rachel’s How to be an Internal Communicator course - and I’m really happy they did. Although I’ve worked in Internal Communications for nearly five years now, I’ve learned so much more. It’s given me a clear understanding of knowing our channels and how to create and measure engaging content - especially in a more people-focused way. I would recommend this course to anyone involved in communications, and I can’t wait for my next course."
Enrol now

What's it like to do this Online Masterclass?

Niamh Brady

I signed up to Rachel's online masterclass because I wanted to get a solid, foundational understanding of Internal Comms and the role of an IC professional. I was not disappointed! The course was very well presented, easy to follow and absolutely packed with knowledge. I loved how Rachel challenged me to take time to reflect as I made my way through the course, and included plenty of additional information if I wanted to dig deeper into a particular topic. This was my first experience of an on-demand online course and Rachel has set the bar. I would highly recommend this course for anyone looking to develop their knowledge of Internal Communications.

This Masterclass is for you if:

  • You need to access advice at a time which suits you, then refer back to it for a year.

  • You need to get up-to-speed quickly.

  • You'd like to work through the training at your own pace.

  • You're fairly new to the world of internal communication or want to refresh your knowledge.

Your instructor

Rachel Miller

Chart.PR, FCIPR, FIIC, PG (Dip).

Rachel Miller is the Founder and Principal Consultant at All Things IC. She established the company in 2013 and alongside her team, advises professional communicators via personalised training, consultancy and 1-2-1 support. Her book, Internal Communication Strategy: design, develop and transform your organizational communication was published by Kogan Page in 2024. Rachel is a Chartered PR professional and Fellow of both the Institute of Internal Communication and Chartered Institute of Public Relations. She is also a member of the Company of Communicators and International Association of Business Communicators. Rachel is a regular keynote speaker, whose thoughts have been featured in a number of best-selling PR books. In 2020, she was awarded the Chartered Institute of Public Relations' President's Medal for Distinguished Services to PR. All Things IC has been invited to create bespoke training sessions for companies including ARM, BBC, British Business Bank, British Red Cross, Coca-Cola, Companies House, Entain, Harrods, HSE, NHS, NATO, TfL, The Guardian, Reach, Renewi, Vodafone and Which? You'll be guided every step of the way through our Online Masterclasses. Rachel is the host of the Candid Comms podcast. Tune in for practical and inspirational ideas to help you thrive in internal communication.

Rachel is a Chartered PR Practitioner and a Fellow of both the Chartered Institute of Public Relations and Institute of Internal Communication. She's a member of the International Association of Business Communicators (IABC).

CIPR Chartered PR Practitioner
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FAQ

  • How long can I access the course for?

    Masterclasses are available for 12 months from the date of purchase and are for one person only. You can log in and out of the course as many times as you need. It will remember your progress.

  • I don't have any internal communication experience, can I do the Masterclass?

    Yes, this course has been designed to provide a comprehensive overview about working as an internal communicator. It's ideal if you've never worked as an IC professional, have just started out or want to refresh your skills.

  • Do you have any other topics available?

    New topics will be frequently added to this site. If you have a particular query, why not book a Power Hour to have a one hour call with Rachel.

  • What do the levels mean?

    Introductory: learn the essentials through this short Masterclass. (Approximately 20 lessons). Intermediate: get a good understanding of the topic. (Approximately 50 lessons). In-depth: this comprehensive Masterclass will teach you all you need to know. (Approximately 80 lessons). There is only one level available per Masterclass topic.

  • Who can access the Masterclass?

    Please note these Masterclasses are designed for individual learning and are not to be used by teams or groups. Your investment is for one person only as it hasn't been priced to be shared, recreated, or sold on. Please note all of Rachel's work is protected by Copyright. This means you can’t reproduce or share any part of this Online Masterclass. If you have multiple team members, please contact us ([email protected]) to discuss your options.

  • What do I need?

    There are lots of workbooks, so we recommend having a printer to hand, but you could also write on the PDFs if you viewed the course on an iPad.

  • How much do Masterclasses cost?

    Your investment is stated on each course and the price includes tax.

  • What does VIP mean?

    The VIP option means you submit an assignment to Rachel for personalised feedback. You'll submit one assignment in an Introductory Masterclass. You'll submit two assignments in Intermediate or In-depth level Masterclasses.

  • What if I discover the course isn't what I thought?

    It is your responsibility to thoroughly read the course curriculum, course description and view the video before purchasing. You can email [email protected] with any queries before you purchase a course. Please see full terms and conditions via our website. These are also linked to in every purchase.

Course curriculum

What's in the How to be an internal communicator Masterclass

    1. A message from Rachel

    2. Welcome to your Masterclass with me

    3. How to get the most out of this Masterclass

    4. How to use this course

    5. Download your All Things IC workbook

    6. Survey: Before we begin...

    7. Need a new notebook?

    1. Welcome to Chapter One

    2. Survey: Your thoughts on internal communication

    3. Reflecting on your choices

    4. Thinking about your definition and your organisation

    5. How other professionals define internal communication

    6. What is Internal Communication? The answers in two of my most popular blog posts.

    7. More sources of insight: the IoIC Profession Map

    8. Internal communication or internal communications?

    9. The important difference between internal communication and internal communications

    10. How does this learning shape your definition of internal communication?

    11. My challenge for you

    12. Survey: Working more on your definition

    13. Bringing your learning to life

    14. Congratulations!

    1. What's in Chapter Two?

    2. Survey: What skills and knowledge do you need?

    3. Workbook: Your Skills

    4. Know your skill set

    5. Sources of knowledge

    6. Working with internal communicators

    7. A week in the life of an IC pro

    8. A week in the life

    9. Know your people

    10. Your personal skills development plan

    11. Quick Quiz

    12. Survey: How much have you learned?

    1. Welcome to Chapter Three

    2. Survey: What did you just say?

    3. Talking like an internal communicator

    4. Jargon buster

    5. Test your learning

    1. Welcome to Chapter Four

    2. The role of mindset for an internal communicator

    3. Reflecting on mindset

    4. Boost your mindset

    1. Welcome to Chapter Five

    2. Busting common myths about internal communication

    3. A closer look at the myths

About this course

  • £799.00
  • 93 lessons
  • 1 hour of video content

What it's like to work with Rachel Miller

“I was booked to attend one of Rachel's Masterclasses in London but when this got cancelled due to the pandemic, she offered me a dedicated 121 session which was fantastic. It was very beneficial to get that kind of expert support on such an intimate basis. I'd submitted what I thought was a bit of an unrealistic wish list of things I wanted to cover in our session but Rachel managed to cover it all and more. This included comms strategy development, and personal and professional positioning. She shared some great tools, techniques, coaching advice and a podcast to check out too. I have already recommended her to two other colleagues where I work. ”

Oliver Tipper, Head of Communications at Leeds and York Partnership NHS Foundation Trust.

“Rachel coached me when I moved from working in an agency on external comms to working in-house on internal comms. It was quite the leap, and my sessions with Rachel gave me the confidence I needed to get up and running quickly and also spot where I could make a difference in my new role. What Rachel doesn't know about internal comms isn't worth knowing, and I'm now working with her to coach my team. She's also an absolute joy to work with - 100% professional but also warm, engaging and fun! ”

Adele McIntosh, Senior Director, Internal Comms and Community & Inclusion, ARM

“I really enjoyed working with Rachel, who delivered a bespoke masterclass to our Internal Communications team. From the outset she was professional, enthusiastic and knowledgeable, and continued in that vein throughout the project. ”

Jo Loerns, Internal Communications Business Parnter, Aon

“We worked with Rachel on a training session for our team and peers in other business areas. The session was engaging and a really good whistlestop tour of what’s new/trends in the sector. Rachel is incredibly personable, she’s also very generous in opening up her network and connecting you with other Comms pros. She brings a wealth of knowledge and expertise which is coupled with a very likeable manner. I look forward to working with Rachel again in the future. ”

Rayna Miller, Head of Employee Engagement

“Rachel has coached me over the past year and her advice and support has been invaluable in making a career change. Rachel takes time to get to know her clients and understand their challenges. Her style is very supportive but she also challenges you to step up and be bold. Her wealth of experience spans more than the internal comms industry, which makes her such an invaluable coach. She comes highly recommended.”

Caroline Waddams, Senior Internal Communications Manager

“Rachel is an oracle on all things Internal Communications. She is super personable, thoughtful and considered in her approach and I have really valued her insight over the past months as a consultant. I've also welcomed how her recommendations and insights are rooted in interdisciplinary understanding - drawing on psychology and data to guide and advise. She moves effortlessly from tactical considerations through to advising on strategic shifts. The Internal Communications profession is so much better thanks to her willingness to openly share, her generosity, and her ability to encourage people to bring out the best version of themselves. Thank you Rachel for being such a wonderful, and fun, person to work with and for your wise words when it's mattered most.”

Zoe Shaughnessy, Head of Internal Comms

“Rachel has been a marvellous mentor over the past year with fabulous and timely insights to my communications work. I was also very lucky to attend her masterclass in November. Her professionalism and support of my ideas and development has greatly added value to my CPD.”

Penny Jackson, Deputy Director of Communication

“I'm delighted to say I have completed the 'How to be an Internal Communicator' course by Rachel Miller. I've been working in external Marketing for many years and have always had elements of #internalcommunications in my roles, an area I love and want to learn more about. The course has been a brilliant way of confirming that what I'm already doing is indeed correct and has given me some great insight into the role of a full time Internal Communications Specialist, there's so much more to it than people may think! It also includes some brilliant advice and tools. I now have a much greater understanding of what Internal Communication is all about and more confidence in my abilities as an IC professional. I can't wait to do the next course now! Thank you Rachel. ”

Rebecca English-Williams

What's it like to do this Online Masterclass?

Rebecca English-Williams

I'm delighted to say I have completed the 'How to be an Internal Communicator' course by Rachel Miller. I've been working in external Marketing for many years and have always had elements of #internalcommunications in my roles, an area I love and want to learn more about. The course has been a brilliant way of confirming that what I'm already doing is indeed correct and has given me some great insight into the role of a full time Internal Communications Specialist, there's so much more to it than people may think! It also includes some brilliant advice and tools. I now have a much greater understanding of what Internal Communication is all about and more confidence in my abilities as an IC professional. I can't wait to do the next course now! Thank you Rachel.