Learn with Rachel Miller.

Immediately apply what you learn.

What does hybrid working mean? What's the impact on company culture when teams are working flexibly? What do internal communicators, leaders and managers need to think through? This Masterclass is packed with bespoke workbooks, videos, surveys and quizzes. I've translated my years of Comms experience into this Masterclass and will be with you every step of the way.

This Masterclass is for you if:

  • You're responsible for communicating hybrid working in your organisation.

  • You need to get up-to-speed quickly.

  • You need to access advice at a time which suits you, then refer back to it for a year.

  • You'd like to work through the training at your own pace.

By the end of your Masterclass you'll have...

  • Boosted your knowledge

    You'll learn with an experienced internal communication professional.

  • Improved your skills

    Bespoke workbooks and videos will help you track your development and improve your skills.

  • New ideas

    This Masterclass will spark fresh ideas to help you make informed decisions.

What's it like to do this Online Masterclass?

Melisa Kakas, Internal Communications Manager, British Business Bank.

The internal communicator's guide to hybrid working could not have come at a better time. In her Online Masterclass, Rachel guides the internal communicator through defining hybrid work for their organisation and taking well thought out action, tailored to their own circumstances. The Masterclass, packed with valuable information and examples, gave me plenty of food for thought but also concrete steps to take, today. Whilst hybrid working is complicated, Rachel’s supportive style and check-ins throughout made the course approachable, warm and fun. I would recommend it to all internal communicators embracing hybrid working in 2021 and beyond.

Course curriculum

What's in this Online Masterclass

    1. A message from Rachel

    2. Welcome to your Masterclass

    3. How to get the most out of this Masterclass

    4. How to use this course

    5. Download your All Things IC workbook

    6. Survey: Before we begin...

    7. Need a new notebook?

    1. What's the mindset?

    2. Setting intentions and focusing on mindset

    3. Setting your intentions workbook

    4. Rachel's CLEAR model

    5. CLEAR model workbook

    6. Known knowns download

    7. Idea: how to guide employees

    8. Creating clarity around language use

    9. Survey: Your thoughts on hybrid working

    10. Workbook: Defining hybrid working

    11. Defining hybrid working and our employees

    12. Recap: Defining hybrid working

    13. Survey: Defining hybrid working for my company

    1. How are your employees feeling?

    2. Further reading: Do you have a fear of returning to the office?

    3. Focusing on your culture

    4. Further reading: How to make a success of the era of hybrid working

    5. Further reading: Creating a sense of belonging for hybrid workers

    6. Case study: What are other companies doing?

    7. Employee groups and terminology

    8. Who are you communicating with?

    9. Employee personas workbook

    10. Know your people

    11. Stakeholder mapping workbook

    12. Quick quiz

    13. What about offices?

    14. How are offices being used?

    15. Read more about hybrid working

    16. Being aware of language choices

    17. Read more about connectivity

    1. Welcome to this chapter

    2. Channel examples

    3. How to complete your channels matrix

    4. Create your own channels matrix

    5. Quick quiz

    1. What do leaders and managers need to think about?

    2. Capture your notes

    3. Focusing on leaders and people managers

    4. Hybrid working and leaders workbook

    5. Survey: What do your leaders need to be mindful of?

    6. Hybrid working and managers workbook

    7. Recommended reading: Airbnb's approach

    1. Are you getting stuck?

About this course

  • £799.00
  • 62 lessons
  • 0.5 hours of video content

What's it like to do this Online Masterclass?

Chantel Dixon, Internal Communications and Engagement Manager, The Royal British Legion.

I thoroughly enjoyed completing this Masterclass. I love the way it has been developed using a mixture of short videos, quizzes and notebooks containg great examples to help me understand all the elements I need to consider when creating my comms plan around hybrid working. Whether you're a novice or an expert who just needs a refresher, this course is packed with something for everyone. If you're an IC practitioner who is keen to ensure that you can plan and deliver a highly effective comms plan around hybrid working for your organisation - this course is for you.

Your investment

  • The price is stated on each Masterclass and is inclusive of tax.

  • Payments are processed securely via Stripe.

  • If you prefer to pay via invoice, please send an email to: [email protected].

  • Your investment is for one person only and you'll have 12 months to complete the Masterclass.

Your instructor

Rachel Miller

Chart.PR, FCIPR, FIIC, PG (Dip).

Rachel Miller is the Founder and Principal Consultant at All Things IC. She established the company in 2013 and alongside her team, advises professional communicators via personalised training, consultancy and 1-2-1 support. Her book, Internal Communication Strategy: design, develop and transform your organizational communication was published by Kogan Page in 2024. Rachel is a Chartered PR professional and Fellow of both the Institute of Internal Communication and Chartered Institute of Public Relations. She is also a member of the Company of Communicators and International Association of Business Communicators. Rachel is a regular keynote speaker, whose thoughts have been featured in a number of best-selling PR books. In 2020, she was awarded the Chartered Institute of Public Relations' President's Medal for Distinguished Services to PR. All Things IC has been invited to create bespoke training sessions for companies including ARM, BBC, British Business Bank, British Red Cross, Coca-Cola, Companies House, Entain, Harrods, HSE, NHS, NATO, TfL, The Guardian, Reach, Renewi, Vodafone and Which? You'll be guided every step of the way through our Online Masterclasses. Rachel is the host of the Candid Comms podcast. Tune in for practical and inspirational ideas to help you thrive in internal communication.

Rachel is a Chartered PR Practitioner and a Fellow of both the Chartered Institute of Public Relations and Institute of Internal Communication. She's a member of the International Association of Business Communicators (IABC).

CIPR Chartered PR Practitioner
FEIEA logo
Institute of Internal Communication logo


  • How long can I access the course for?

    Masterclasses are available for 12 months from the date of purchase and are for one person only. You can log in and out of the course as many times as you need. It will remember your progress.

  • Do I need to work in internal communication to do this course?

    The course has been written with IC professionals in mind, but it's applicable for HR, People or Operations professionals too. If you're thinking about how to communicate hybrid working and make decisions, it will help you.

  • Do you have any other topics available?

    New topics will be frequently added to this site. If you have a particular query, why not book a Power Hour to have a one hour call with Rachel.

  • What do the levels mean?

    Introductory: learn the essentials through this short Masterclass. (Approximately 20 lessons). Intermediate: get a good understanding of the topic. (Approximately 50 lessons). In-depth: this comprehensive Masterclass will teach you all you need to know. (Approximately 80 lessons). There is only one level available per Masterclass topic.

  • Who can access the Masterclass?

    Please note these Masterclasses are designed for individual learning and are not to be used by teams or groups. Your investment is for one person only as it hasn't been priced to be shared, recreated, or sold on. Please note all of Rachel's work is protected by Copyright. This means you can’t reproduce or share any part of this Online Masterclass. If you have multiple team members, please contact us ([email protected]) to discuss your options.

  • What do I need?

    There are lots of workbooks, so we recommend having a printer to hand, but you could also write on the PDFs if you viewed the course on an iPad.

  • How much do Masterclasses cost?

    Your investment is stated on each course and the price includes tax.

  • What does VIP mean?

    The VIP option means you submit an assignment to Rachel for personalised feedback. You'll submit one assignment in an Introductory Masterclass. You'll submit two assignments in Intermediate or In-depth level Masterclasses. There is not a VIP option available on this hybrid working course.

  • What if I discover the course isn't what I thought?

    It is your responsibility to thoroughly read the course curriculum, course description and view the video before purchasing. You can email [email protected] with any queries before you purchase a course. Please see full terms and conditions via our website. These are also linked to in every purchase.

What it's like to work with Rachel Miller

“I was booked to attend one of Rachel's Masterclasses in London but when this got cancelled due to the pandemic, she offered me a dedicated 121 session which was fantastic. It was very beneficial to get that kind of expert support on such an intimate basis. I'd submitted what I thought was a bit of an unrealistic wish list of things I wanted to cover in our session but Rachel managed to cover it all and more. This included comms strategy development, and personal and professional positioning. She shared some great tools, techniques, coaching advice and a podcast to check out too. I have already recommended her to two other colleagues where I work. ”

Oliver Tipper, Head of Communications at Leeds and York Partnership NHS Foundation Trust.

“Rachel coached me when I moved from working in an agency on external comms to working in-house on internal comms. It was quite the leap, and my sessions with Rachel gave me the confidence I needed to get up and running quickly and also spot where I could make a difference in my new role. What Rachel doesn't know about internal comms isn't worth knowing, and I'm now working with her to coach my team. She's also an absolute joy to work with - 100% professional but also warm, engaging and fun! ”

Adele McIntosh, Senior Director, Internal Comms and Community & Inclusion, ARM

“I really enjoyed working with Rachel, who delivered a bespoke masterclass to our Internal Communications team. From the outset she was professional, enthusiastic and knowledgeable, and continued in that vein throughout the project. ”

Jo Loerns, Internal Communications Business Parnter, Aon

“We worked with Rachel on a training session for our team and peers in other business areas. The session was engaging and a really good whistlestop tour of what’s new/trends in the sector. Rachel is incredibly personable, she’s also very generous in opening up her network and connecting you with other Comms pros. She brings a wealth of knowledge and expertise which is coupled with a very likeable manner. I look forward to working with Rachel again in the future. ”

Rayna Miller, Head of Employee Engagement

“Rachel has coached me over the past year and her advice and support has been invaluable in making a career change. Rachel takes time to get to know her clients and understand their challenges. Her style is very supportive but she also challenges you to step up and be bold. Her wealth of experience spans more than the internal comms industry, which makes her such an invaluable coach. She comes highly recommended.”

Caroline Waddams, Senior Internal Communications Manager

“Rachel is an oracle on all things Internal Communications. She is super personable, thoughtful and considered in her approach and I have really valued her insight over the past months as a consultant. I've also welcomed how her recommendations and insights are rooted in interdisciplinary understanding - drawing on psychology and data to guide and advise. She moves effortlessly from tactical considerations through to advising on strategic shifts. The Internal Communications profession is so much better thanks to her willingness to openly share, her generosity, and her ability to encourage people to bring out the best version of themselves. Thank you Rachel for being such a wonderful, and fun, person to work with and for your wise words when it's mattered most.”

Zoe Shaughnessy, Head of Internal Comms

“Rachel has been a marvellous mentor over the past year with fabulous and timely insights to my communications work. I was also very lucky to attend her masterclass in November. Her professionalism and support of my ideas and development has greatly added value to my CPD.”

Penny Jackson, Deputy Director of Communication