Learn with Rachel Miller.

Immediately apply what you learn.

What is an internal communication channel? How can you make decisions about channels for your company and plan them effectively? If you want to speak knowledgeably about channels, this is the Masterclass for you. There are 27 lessons in this course and it's packed with workbooks, videos, surveys and quizzes. I've translated my years of experience into this Masterclass and will be with you every step of the way.

This Masterclass is for you if:

  • You need to access advice at a time which suits you, then refer back to it for a year.

  • You need to get up-to-speed quickly.

  • You'd like to work through the training at your own pace.

  • You're fairly new to the world of internal communication or want to refresh your knowledge.

By the end of your Masterclass you'll have...

  • Boosted your knowledge

    You'll learn with an experienced internal communication professional.

  • Improved your skills

    Bespoke workbooks and videos will help you track your development and improve your skills.

  • New ideas

    This Masterclass will spark fresh ideas to help you make informed decisions.

Your investment

  • The price is stated on each Masterclass and is inclusive of tax.

  • Payments are processed securely via Stripe.

  • If you prefer to pay via invoice, please send an email to: [email protected].

  • Your investment is for one person only and you'll have 12 months to complete the Masterclass.

Your instructor

Rachel Miller

Chart.PR, FCIPR, FIIC, PG (Dip).

Rachel Miller is the Founder and Principal Consultant at All Things IC. She established the company in 2013 and alongside her team, advises professional communicators via personalised training, consultancy and 1-2-1 support. Her book, Internal Communication Strategy: design, develop and transform your organizational communication was published by Kogan Page in 2024. Rachel is a Chartered PR professional and Fellow of both the Institute of Internal Communication and Chartered Institute of Public Relations. She is also a member of the Company of Communicators and International Association of Business Communicators. Rachel is a regular keynote speaker, whose thoughts have been featured in a number of best-selling PR books. In 2020, she was awarded the Chartered Institute of Public Relations' President's Medal for Distinguished Services to PR. All Things IC has been invited to create bespoke training sessions for companies including ARM, BBC, British Business Bank, British Red Cross, Coca-Cola, Companies House, Entain, Harrods, HSE, NHS, NATO, TfL, The Guardian, Reach, Renewi, Vodafone and Which? You'll be guided every step of the way through our Online Masterclasses. Rachel is the host of the Candid Comms podcast. Tune in for practical and inspirational ideas to help you thrive in internal communication.

Course curriculum

    1. A message from Rachel

    2. Welcome to your Masterclass

    3. How to get the most out of your Masterclass

    4. How to use this course

    5. Download your All Things IC workbook

    6. Survey: Before we begin

    7. Need a new notebook?

    1. Welcome to Chapter One

    2. Where to start with channels

    3. The importance of context

    4. Survey: Your thoughts on internal communication

    5. How context and culture shape internal communication

    6. Thinking about the context and culture of your workplace

    7. Bright ideas and things to remember

    1. Welcome to Chapter Two

    2. Video: What are communication channels?

    3. Channel hierarchy

    4. One-way and two-way channels

    5. Examples of channels

    6. Why do you need to tailor channels?

    1. Welcome to Chapter Three

    2. The channels matrix

    3. Create your own channels matrix

    4. Quick Quiz

    5. The IC Index

    6. Learn more via Rachel's book

    7. Getting stuck? Why not book a Power Hour

    1. Video: Congratulations

    2. Survey: What will you do now?

    3. More ways to work together

    4. Your Introductory Masterclass Badge

    5. Your recommendation

    6. Survey: Before you go...

About this course

  • £299.00
  • 33 lessons
  • 0 hours of video content

Rachel is a Chartered PR Practitioner and a Fellow of both the Chartered Institute of Public Relations and Institute of Internal Communication. She's a member of the International Association of Business Communicators (IABC).

CIPR Chartered PR Practitioner
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Institute of Internal Communication logo


  • How long can I access the course for?

    Masterclasses are available for 12 months from the date of purchase and are for one person only. You can log in and out of the course as many times as you need. It will remember your progress.

  • I don't have any internal communication experience, can I do the Masterclass?

    Yes, this course has been designed as an introduction to internal communication channels. It's ideal if you've never worked as an IC professional, have just started out or want to refresh your skills.

  • Do you have any other topics available?

    New topics will be frequently added to this site. Keep an eye on the main homepage or choose All Courses at the top of this page to explore the options. If you have a particular query, why not book a Power Hour to have a one hour call with Rachel.

  • What do the levels mean?

    Introductory: learn the essentials through this short Masterclass. (Approximately 20 lessons). Intermediate: get a good understanding of the topic. (Approximately 50 lessons). In-depth: this comprehensive Masterclass will teach you all you need to know. (Approximately 80 lessons). There is only one level available per Masterclass topic.

  • Who can access the Masterclass?

    Please note these Masterclasses are designed for individual learning and are not to be used by teams or groups. Your investment is for one person only as it hasn't been priced to be shared, recreated, or sold on. Please note all of Rachel's work is protected by Copyright. This means you can’t reproduce or share any part of this Online Masterclass. If you have multiple team members, please contact us ([email protected]) to discuss your options.

  • How much do Masterclasses cost?

    Each Masterclass has the price stated on it, which includes tax. Payments are handled securely via Stripe. Courses are subject to availability. We reserve the right to change or remove a Masterclass or digital content on the site at any time without notice or liability to you.

  • What do I need?

    There are lots of workbooks, so we recommend having a printer to hand, but you could also write on the PDFs if you viewed the course on an iPad.

  • What does VIP mean?

    The VIP option means you submit an assignment to Rachel for personalised feedback. You'll submit one assignment in an Introductory Masterclass. You'll submit two assignments in Intermediate or In-depth level Masterclasses.

  • What if I find the course isn't what I thought?

    It is your responsibility to thoroughly read the course curriculum, course description and view the video before purchasing. You can email [email protected] with any queries before you purchase a course. Please see full terms and conditions via our website. These are also linked to in every purchase.