Privacy Notice

This privacy policy explains how All Things IC process personal data to comply with obligations under UK data protection law. 

For customers outside of the UK please contact [email protected] with any additional queries you have about how All Things IC process and protect your personal data that are not explained in this policy.

This privacy notice provides you with details of how we collect and process your personal data through your use of this Thinkific website.

All Things IC is the data controller responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). We also are a data processor on behalf of our respected clients and protecting this information is at the heart of what we do.

In short, we only collect information that enables you to do something, which in this case is purchase an Online Masterclass. We never sell this information on or use it for any other purpose than the reason you’ve provided it.

By providing us with your data, you warrant to us that you are over 13 years of age. We do not knowingly provide services to children under this age.

Contact details

Our full details are: All Things IC Limited and our Registered company address is Sunny Lodge, 39A Gifford Gardens, London, W7 3AS, UK.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

You can also write to, or call the ICO;

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Fax: 01625 524510

We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

 You are able to opt out of our communications at any time.

What data do we collect?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, last name, username, title.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details. (If you purchasing a Masterclass they are processed securely by STRIPE – https://stripe.com/gb/privacy).
  • Transaction Data may include details about payments between us and other details of purchases made by you.

How we collect your personal data

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
  • order our products or services;
  • create an account on our site;
  • subscribe to our service or publications;
  • request resources or marketing be sent to you;
  • give us feedback.
  • Technical Data from the following parties:  Thinkific based outside the UK.

How we use your personal data

We will only use your personal data when lawfully permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at [email protected]

Lawful bases for processing your data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at [email protected] if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/ Activity Type of data Lawful basis for processing
To register you as a new customer. 1.    Identity


2.    Contact

 Performance of a contract with you.
To process and deliver your order including:


1.    Manage payments, fees, and charges.

2.    Collect and recover money owed to us.

 1.    Identity


2.    Contact

3.    Financial

4.    Transaction

5.    Marketing and Communications

 1.    Performance of a contract with you.


2.    Necessary for our legitimate interests to recover debts owed to us.
To manage our relationship with you which will include:


1.    Notifying you about changes to our terms or privacy policy.

2.    Asking you to leave a review or take a survey.

 1.    Identity


2.    Contact

3.    Profile

4.    Marketing and Communications

 1.    Performance of a contract with you.


2.    Necessary to comply with a legal obligation.

3.    Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services.
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). 1.    Identity


2.    Contact

3.    Technical

 1.    Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise.


2.    Necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure and understand the effectiveness of our advertising. 1.    Identity


2.    Contact

3.    Profile

4.    Usage

5.    Marketing and Communications

6.    Technical

 Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. 1.    Technical


2.    Usage

 Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy.

 

Retention of data

We retain information (including personal information) for the minimum reasonable time period to allow us to provide our services and will delete it after that time except where we need to keep any personal information to comply with our legal obligations, resolve ongoing disputes, or enforce our agreements.

Should you require more detail about our retention timescales for a specific category of data or information please contact us at [email protected]

Your rights

In order to comply with the requirements of the legal framework of data protection in the UK and EU, which confers a number of defined rights onto the owners of personal data, the data subjects, we have created a separate policy and framework. The policy details how we will ensure that it services the rights of the data subjects as they arise during the course of its business.

The data subject rights are;

  • The right to be informed (Article 13)
  • The right of access (Article 15)
  • The right to rectification (Article 16)
  • The right to erasure (“right to be forgotten”) (Article 17)
  • The right to restrict processing (Article 18)
  • The right to data portability (Article 20)
  • The right to object (Article 21)
  • The right not to be profiled or subject to automated decision making (Article 22)

If you wish to evoke any of these rights, please contact [email protected]

In short, we take the information you provide very seriously and only use it for the intended purpose e.g. to receive blog posts or newsletter or book a Masterclass place.

You are able to opt out of our communications at any time.

Do get in touch at [email protected] if you have any queries.

Last updated: October 2023