Learn with Rachel Miller.

Immediately apply what you learn.

If you're in planning mode for 2021, this is the Masterclass for you. I'll help you review 2020 and look ahead to the next 12 months and beyond. There are 25 lessons and it's full of workbooks, videos, surveys and quizzes. I've translated my years of experience into this Masterclass and will be with you every step of the way.

Your investment

  • This is my gift to the Global Comms community. It is a free course and available to access until 31 December 2020.

This Masterclass is for you if:

  • You need to access advice at a time which suits you.

  • You need to get up-to-speed quickly.

  • You'd like to work through the training at your own pace.

  • You like the idea of online learning, but are not sure what to expect.

  • You have a limited budget but are curious about my Online Masterclasses. This free one allows you to experience what they are like.

By the end of your Masterclass you'll have...

  • Boosted your knowledge

    You'll learn with an experienced internal communication professional.

  • Improved your skills

    Bespoke workbooks and videos will help you track your development and improve your skills.

  • New ideas

    This Masterclass will spark fresh ideas to help you make informed decisions.

Your instructor

Rachel Miller

Rachel Miller is the Director of All Things IC and advises professional communicators via personalised training, consultancy and mentoring. She is a Chartered PR professional and Fellow of both the Institute of Internal Communication and Chartered Institute of Public Relations. Rachel is a regular keynote speaker, whose thoughts have been featured in a number of best-selling PR books. Her clients include ARM, BBC, LEGO, NHS, HSE and the Zoological Society of London. She will guide you every step of the way through these Online Masterclasses.

Course curriculum

  • 1

    Welcome

    • Welcome to your Masterclass

    • A message from Rachel Miller, Director, All Things IC

    • How to use this course

    • How to get the most from your Masterclass

    • Download your All Things IC workbook

    • Survey: Before we begin

  • 2

    Chapter One: How to review your internal comms

    • Welcome to this chapter

    • Video: how to review 2020

    • Workbook: How to review 2020

    • Workbook: Create your own channels matrix

    • Bright ideas and things to remember

  • 3

    Chapter Two: How to capture our intentions

    • Welcome to this chapter

    • Survey: Reflecting on this stage of your review

    • Workbook: What were our intentions?

    • Moving into the planning stage

  • 4

    Chapter Three: How to plan for 2021

    • Welcome to Chapter Three

    • Video: Using the Start, Stop, Continue model for your planning

    • Download your Start, Stop, Continue workbook

    • Download your 2021 planner

    • Quiz: What do we need to think about for 2021?

  • 5

    Chapter Four: What's next?

    • Welcome to Chapter Four

    • Video: Congratulations

    • Survey: What will you do now?

    • Your Masterclass badge

    • Survey: Before you go...

Rachel is a Chartered PR Practitioner and a Fellow of both the Chartered Institute of Public Relations and Institute of Internal Communication.

CIPR Chartered PR Practitioner
FEIEA logo
Institute of Internal Communication logo

FAQ

  • How long can I access the course for?

    This Masterclass is available until 31 December 2020. It is for one person only. You can log in and out of the course as many times as you need. It will remember your progress.

  • Do you have any other topics available?

    New topics will be frequently added to this site. Keep an eye on the main homepage or choose All Courses at the top of this page to explore the options. If you have a particular query, why not book a Power Hour to have a one hour call with Rachel.

  • What do the levels mean?

    Introductory: learn the essentials through this short Masterclass. (Approximately 20 lessons). Intermediate: get a good understanding of the topic. (Approximately 50 lessons). In-depth: this comprehensive Masterclass will teach you all you need to know. (Approximately 80 lessons). There is only one level available per Masterclass topic.

  • Who can access the Masterclass?

    Please note these Masterclasses are designed for individual learning and are not to be used by teams or groups. Your investment is for one person only as it hasn't been priced to be shared, recreated, or sold on. Please note all of Rachel's work is protected by Copyright. This means you can’t reproduce or share any part of this Online Masterclass. If you have multiple team members, please contact us (contact@allthingsic.com) to discuss your options.

  • What do I need?

    There are lots of workbooks, so we recommend having a printer to hand, but you could also write on the PDFs if you viewed the course on an iPad.

  • How much do Masterclasses cost?

    Your investment is stated on each course and the price includes tax. Payments are handled securely via Stripe. This Masterclass is FREE.

  • What does VIP mean?

    There is not a VIP option for this Masterclass. But you could book a Power Hour with Rachel. The VIP option means you submit an assignment to Rachel for personalised feedback. You'll submit one assignment in an Introductory Masterclass. You'll submit two assignments in Intermediate or In-depth level Masterclasses.

What it's like to work with Rachel Miller

“I was booked to attend one of Rachel's Masterclasses in London but when this got cancelled due to the pandemic, she offered me a dedicated 121 session which was fantastic. It was very beneficial to get that kind of expert support on such an intimate basis. I'd submitted what I thought was a bit of an unrealistic wish list of things I wanted to cover in our session but Rachel managed to cover it all and more. This included comms strategy development, and personal and professional positioning. She shared some great tools, techniques, coaching advice and a podcast to check out too. I have already recommended her to two other colleagues where I work. ”

Oliver Tipper, Head of Communications at Leeds and York Partnership NHS Foundation Trust.

“Rachel coached me when I moved from working in an agency on external comms to working in-house on internal comms. It was quite the leap, and my sessions with Rachel gave me the confidence I needed to get up and running quickly and also spot where I could make a difference in my new role. What Rachel doesn't know about internal comms isn't worth knowing, and I'm now working with her to coach my team. She's also an absolute joy to work with - 100% professional but also warm, engaging and fun! ”

Adele McIntosh, Senior Director, Internal Comms and Community & Inclusion, ARM

“I really enjoyed working with Rachel, who delivered a bespoke masterclass to our Internal Communications team. From the outset she was professional, enthusiastic and knowledgeable, and continued in that vein throughout the project. ”

Jo Loerns, Internal Communications Business Parnter, Aon

“We worked with Rachel on a training session for our team and peers in other business areas. The session was engaging and a really good whistlestop tour of what’s new/trends in the sector. Rachel is incredibly personable, she’s also very generous in opening up her network and connecting you with other Comms pros. She brings a wealth of knowledge and expertise which is coupled with a very likeable manner. I look forward to working with Rachel again in the future. ”

Rayna Miller, Head of Employee Engagement

“Rachel has coached me over the past year and her advice and support has been invaluable in making a career change. Rachel takes time to get to know her clients and understand their challenges. Her style is very supportive but she also challenges you to step up and be bold. Her wealth of experience spans more than the internal comms industry, which makes her such an invaluable coach. She comes highly recommended.”

Caroline Waddams, Senior Internal Communications Manager

“Rachel is an oracle on all things Internal Communications. She is super personable, thoughtful and considered in her approach and I have really valued her insight over the past months as a consultant. I've also welcomed how her recommendations and insights are rooted in interdisciplinary understanding - drawing on psychology and data to guide and advise. She moves effortlessly from tactical considerations through to advising on strategic shifts. The Internal Communications profession is so much better thanks to her willingness to openly share, her generosity, and her ability to encourage people to bring out the best version of themselves. Thank you Rachel for being such a wonderful, and fun, person to work with and for your wise words when it's mattered most.”

Zoe Shaughnessy, Head of Internal Comms

“Rachel has been a marvellous mentor over the past year with fabulous and timely insights to my communications work. I was also very lucky to attend her masterclass in November. Her professionalism and support of my ideas and development has greatly added value to my CPD.”

Penny Jackson, Deputy Director of Communication